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RETURN AND EXCHANGE POLICY

📌 Important Notes:

  • Returns and exchanges are not accepted for products purchased under the “Buy 1 Get 1 Free” campaign.
  • For all return transactions, a round-trip shipping fee (100₺ one-way) will be deducted from the refund.
  • For exchange transactions, the round-trip shipping fee (100₺ one-way) belongs to the buyer.
  • MNG Kargo agreement code 1506716749 can be used for shipments.
  • You do not need to make any payment at the shipping branch.
  • Refunds for cash on delivery (CoD) orders are processed ten days after the product is delivered.

1. Delivery

  • Orders placed via https://www.diclepolat.com are handed over to the courier within 1–2 business days.
  • The tracking number will be sent as an SMS to the phone number specified in your order.
  • The average delivery time is 3–4 business days. This period may vary depending on the workload of the courier company.
  • Please check your address details carefully to prevent delivery errors.

2. Return Conditions

In order for a product to be eligible for a return:

  • The product must be unused.
  • The product must not show any signs of deformation or wear.
  • The product's accessories and promotional gifts must be returned undamaged.
  • Returns will not be accepted for products that are deformed to an extent that makes them unfit for resale.

3. Online Return Process

  • You can send the product you wish to return within 14 business days by writing your reason for return on the invoice, via MNG Kargo (agreement code: 1506716749) to the Dicle Oral Gedikpaşa branch.
  • You do not need to pay any fee during the shipment process.
  • Once the product reaches us and is approved, you will be notified via SMS.
  • For exchanges, the round-trip shipping fee belongs to the customer (valid for 1–2 deci; prices may vary for higher volumetric weight).

📌 Important:

  • The volumetric weight (deci) of the returned item must match the originally sent item.
  • If the original shipping bag is torn, you can ship it using another bag that will properly protect the product.
  • If you purchased multiple items, we kindly request that you send the return in a single package.
  • Bank commissions, shipping fees, and similar expenses are non-refundable.
  • Returns are not accepted for accessory products (sunglasses, phone cases, gloves, hats, belts, etc.).

4. Product Repair & Alteration

  • Any issues experienced with your purchased products must be reported to us within 3 months.
  • If the product, after a visual inspection, is deemed suitable for alteration, a free repair will be carried out and the item will be sent back to you.
  • There is no repair guarantee for products that are beyond repair.
  • For repairs, you can send the product using the shipping method specified above, with your complaint written on your invoice.

5. Company Information

Company Name: DİCLEPOLATSHOES

Address: Emin Sinan Mah. Neviye Sok. No:29/1 Fatih / Istanbul

Tel: 0 (553) 033 51 51

Registered Email (KEP): [email protected]

Authorized Contact: Dicle Oral – Hasan Polat

MERSIS No: 5024-5548-6760-0001